Below are the detailed instructions on how to process a refund or a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our Refund/Return/Exchange Policy.

The following reasons are covered by our FULL COVERAGE Refund/Return/Exchange Policy.
<ul>
<li>
Personalized items are one-of-a-kind, it cannot be returned/exchanged.
</li>
<li>
When the order status is awaiting production, you can refund and cancel your order.
</li>
<li>
When the order status is in production, request a refund if it is a non-production issue, only shipping costs will be refunded.
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<li>
When the order status is shipped, request a refund if it is a non-production issue, no refunded.
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<li>
When the order status is delivered, request a refund if it is a non-production issue, no refunded &amp; no returned &amp; no exchanged.
</li>
</ul>

Mademine is responsible for return postage fees or refunded.
<ul>
<li>We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.</li>
<li>
You received the incorrect custom content. If the custom content appearance is different from the custom content provided to MadeMine.
</li>
</ul>

Please follow the instructions below.
<ul>
<li>
Please contact one of our customer service representatives to request refund authorization, and the refund instructions.
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</ul>

CANCELLATION POLICY
<ul>
<li>
Once your order has been production we will immediately begin production on the personalized items. If you would like to cancel your purchase, you can only refund the shipping cost.
</li>
<li>
Mademine.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
</li>
</ul>

Below are the detailed instructions on how to process a refund/return/exchange.