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Help center

WHICH SHIPPING LINE YOU USE AND HOW LONG SHIPPING TIME?

US/CA/AU/Most EU countries: use special line Yun express/UBI express, shipping time is around 7-15 business days

Southeast Asia: use special line, shipping time is around 5-7 business days

Other countries: use standard post, shipping time is around 10-20 business days

Remarks: DHL/FedEx is available with extra shipping fee, shipping time 5-7 business days to most of countries.

HOW MUCH IS SHIPPING?

The standard shipping fee is from $4.5 and varies different based on different countries.
African countries and some South American countries are not available to ship to due to the impact of COVID-19.
Please note that during the holidays our production time may vary.
Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies. Some countries do not accept regular shipping so customers may need to pay for the express shipping fee(From $25). 
CAN I CHANGE THE SHIPPING ADDRESS OF MY ORDER?

After your order has been sent out, you may not change your shipping address. 

 

HOW WILL I KNOW MY ORDER HAS SHIPPED?

You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 8 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update. 

Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

PLEASE NOTE: 

  • If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift. 
  • At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
  • Expedited shipping is not offered to P.O. Box shipping addresses.
  • We do not offer overnight shipping.
  • Your order may be charged a custom tax by custom officers when entering your country. We are not responsible for any possible custom taxes.

If you have any questions, please feel free to contact us via email: iris.huang@imaiyuan.com